Reservation Terms and Conditions
Please Read Before Reserving:
Please ensure to read the following information which will help
you reserve your excursion. Excursions cannot be reserved
unless you agree to the Terms found below. The following Terms
are a comprehensive explanation of use of this website as well as
the method of how reservations are received, confirmed as well as
refunded in case of inclement weather cancellations or Ships not
arriving into Port.
A section has been added under various
Terms in order to explain the reasons behind some Terms, if you
require additional information please click on the
Blue Writing which will
open a side window for an explanation behind our rules. Even
though the explanations are not vital they will help with your
understanding of why rules have to be created in order to be fair to
all participants involved. Questions you may have may be
e-mailed to us prior to reserving your excursion by
CLICKING
HERE.
Information Sent to our
Website by Client
Injury, loss of items,
tardiness
Reservation Requests
Availability Notices
Deposits and Reservation
E-mails
Tentative Reservations
Deposit
Refunds
Excursion Cancellation
Tentative Reservations
Excursion Refund
Information
Cancelled Excursions
Information
Island Marketing Ltd,
stmaartencruiseexcursions.com will not be held responsible for any
wrong omissions stated by reserved party (Purchaser), we assume no
responsibility for incorrect dates, times, e-mail addresses, or
any other incorrect information provided to us by reserving
party (Purchaser). Excursions are reserved "as is" on the date
and times requested by "users" of our website.
Replies or
Confirmations not received are due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser", please return to our website
and resubmit request/confirmation(s)
in case of no response to
submitted request(s).
Island Marketing Ltd will not be held
responsible for
injuries,
death, loss of personal effects, or
late arrival of the "Purchaser"
to the pre-reserved excursion(s).
All directions for your specific
meeting/times will be found in y our e-mail confirmation which
is received following an Excursion Deposit Placement.
Excursion(s)
availability requests sent from Website "users" to Island
Marketing Ltd do not constitute a "booked" reservation.
Island Marketing Ltd will e-mail an availability report
following an availability request to the e-mail address provided
by requesting party. A secure/encrypted confirmed
reservation form will be sent to the purchaser stating
availability being present for the requested number of people
and dates.
Availability is transmitted as current availability,
Island Marketing Ltd will not be held
responsible if the requested excursion is no longer available by
the time a Credit Card Deposit is received to secure the
reservation. A valid
major credit card will be needed to confirm any reservation on
our reservation system.
Once a credit card is received for the
excursion, excursion deposits will be automatically processed to
reserve/guarantee seating on the requested excursion.
E-mail
confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd
(unless
otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of
passengers, deposit placed for the excursion, money due to
Operator at time of excursion, detailed directions for pickup,
excursion or relevant excursion information. E-mail
confirmations sent by Island Marketing Ltd for reserved
excursions must be printed and presented to the Operator(s) at
time of excursion. E-mail Confirmation(s) to be printed by
the
"purchaser" for the
reserved excursion(s) will clearly state:
"Name
of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
in
the "subject line" of the E-mail Confirmation.
It is the responsibility of
Reserved Passengers (Client) to ensure the reservation e-mail is
received for the excursion. E-Mail Reservations not
received by Clients may be due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser" or E-Mail
servers blocking our E-Mail responses, please E-Mail our Website
or contact our Live Help Department
in case of no response to
submitted request(s).
Cancellations are honored
two weeks prior to your reserved excursion
Deposits are non-refundable. Cancellations
with two weeks or more notice must be submitted in writing by
replying to the original E-Mail Confirmation sent to reserved party
e-mail address. If cancellations are not received two weeks or
more prior to the reserved excursion the full charge for the
excursion will be charged on the "Purchaser" credit card.
Cancellations due to "illness" at time of excursion require a
certified medical certificate from your Ship's doctor which can be
faxed to our office or presented at time of excursion by
participating group members.
Tentative Reservations ARE NOT
ACCEPTED BY OUR COMPANY.
Deposits are not refunded due to
client cancellations. Deposits are kept on credit to be used
for a period of 1 year from deposit payment date to be used in any
of our serviced Ports for future reservation deposits.
Deposits are fully refunded
due to Ships not calling Port for any reason, or due to
Excursion Operator's cancellation due to inclement weather. Deposits are
non-refundable for the exception of the two reasons listed
above. Cruise Liners Excursions cancellations do not
reflect our operational capabilities, if your Cruise Liner has
cancelled their excursion it will not mean that our excursion of
the same type is cancelled. Please call the number provided in
your reservation E-mail in order to confirm a cancellation, or
visit our Live Help Department by visiting our website(s) or
make your way to the excursion's meeting location once in Port.
Refunds will not be honored for any reason once Excursions have
commenced.
Deposit Refunds. If your
Excursion was cancelled by the Operator due to inclement weather
or your Ship did not Call Port your Reservation Deposit will be
refunded in full. The
deposit refund is obtained by replying to the Original
Reservation E-mail received for the Excursion.
Refunds will not be issued without a reply
to the original Reservation E-mail. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds
will not be processed if the Credit Card used for the initial
deposit is expired or invalid at time of refund.
Please note: Cancellations of
Excursions due to inclement weather are unfortunately sometimes
inevitable. In case of apparent inclement weather
and your Ship is able to come into Port please proceed to the
meeting point for your excursion at the Port. Our Guide
will announce if the pre-reserved excursion has to be cancelled.
Please contact us for a full refund of pre-paid deposit to your Credit Card.
In case of an early arrival or
late arrival of your Ship, reserved passengers must make their
way to the meeting area regardless of times stated in the
reservation where our Guide(s) will be meeting all reserved
passengers for the excursion. Cruise Liners Excursions
cancellations do not reflect our operational capabilities, if
your Cruise Liner has cancelled their excursion it will not mean
that our excursion of the same type is cancelled. Please
make your way to the meeting area in order to ensure excursions
are also cancelled by our Guides.
Cruise Liners changed arrival date will not
cancel your excursion, excursions will be moved to the changed
arrival date, please make your way to the excursion, our Operator
will be there to greet you.
